Shipping
All of your precious purchases will be delivered via Australia Post for a flat fee of $12.
Should you wish to receive your goodies on the double however, you can select Express Delivery for an extra $3.
Oversized or bulky items or some multiple item purchases that do not fit in a post box will need to be quoted. If this is the case, we will be in touch with further information.
Should your purchase be a gift for that special someone, let us know by ticking the "Add Gift Wrapping for $2.50" checkbox at the check out and we will gladly jazz it up with some gift wrap and ribbon. We love a good gift wrap!
You can also select a card by clicking the "Add a Card" tab in the menu bar and leave your personalised message in the "Comments" section at the check out.
Returns
SALE ITEM RETURN POLICY
All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.
GENERAL RETURNS POLICY
We do not offer refunds for change of mind, wrong decision or incorrect size. We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 3 years) on full priced items, should they meet the below requirements:
– Garment/s will need to be sent back to us within 10 days of delivery.
– Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, earrings are unable to be returned for a credit note or exchange.
- If you order is a CUSTOM ORDER we are not able to accept back as an exchange, credit note or refund.
FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality and a thorough check of your item is undertaken before it is sent off. If you received an item that you believe is faulty, please email us within 7 days of receiving the parcel and provide a photo or two showing the defect/fault. We will then assess the item.
In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost or damaged in the post are your responsibility and we cannot offer exchanges or credit notes on lost or damaged items. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a product (e.g. after wearing it a button falls off or the zip breaks because of wear or if you chip or break a ceramic item) we cannot accept the damaged products back.
PLEASE SEND ALL RETURNS TO:
Coco Blue